Sitram Catering 11.3 Quart Commercial Stainless Steel Braisier/Stewpot
- Ideal for cooking stews and soups or braising meats and vegetables
- Made of heavy, commercial-weight stainless steel with sandwiched copper bottom
- 11.3-quart pot, large enough to make stew for 10 (lid not included)
- Dishwasher-, oven-, and broiler-safe
- Limited lifetime warranty; made in France
Product Description
Frieling constantly seeks better solutions to make life in the kitchen easier healthier more enjoyable more convenient. Founded in New York by Monika and Bernard Schnacke to market Frielings German-made products. Frieling since entered into a strategic alliance with many well know international partners such as Emsa Cilio Durgol Swissgold Victorian Baking Ovens and Sitram. Perfect for commercial or residential use Shockproof sturdy and virtually indestru… More >>
Sitram Catering 11.3 Quart Commercial Stainless Steel Braisier/Stewpot
After 6 months of use, the handle holder on the lid came off due to fatigue at welding joints. Since the other pieces also uses spot welding at the handle, I’m fearful for my safety and contacted Sitram Customer Support. This is their response
“While we have the ability to authorize replacement for the defective products that have handles coming off, we are unable to satisfy a request to credit other product that has not shown signs of being defective”
In otherwords, they’re not surprised the product is defective and I’m not the only one complaining. If I’m stupid enough to buy a whole set, then I’ll have to return each item as it falls apart. Too bad if the defective will maim me in the process.
Stay away from this defective and inferior product if you value your health and safety.
BTW, I contacted Amazon Customer Service and they agreed to accept the return. Love Amazon.
Rating: 1 / 5